bc22 Privacy Policy
Your personal information matters to us — this document describes in detail how it is collected, stored, and kept secure.
bc22 operates a safe and reliable online betting and casino platform for users in Bangladesh. This privacy policy will tell you what kind of information we collect about you, why we collect it, how we use it, and what your rights are. By using our platform, you agree to the terms of this policy.
1 What Information We Collect
Various types of information are collected during registration and use of the bc22 platform. Details of each category are provided below.
Personal Identification Information
During account creation and verification, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Current and permanent address
- National ID card or passport details (for identity verification purposes)
Financial Transaction Information
When you make transactions on our platform via bKash, Nagad, and Rocket, the relevant payment information is processed. We do not store card numbers or mobile banking PINs — only transaction records and amounts are kept in our system.
Usage and Behavioral Information
When you use our site, certain information is collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Time spent on the site and pages visited
- Gaming history, bet amounts, and results
- Information collected through cookies and similar tracking technologies
Communication Information
When you contact our customer support — via live chat or by email at [email protected] — the details of that conversation may be stored for service improvement and dispute resolution purposes.
2 Purpose of Using Information
bc22 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
Account Management and Security
Information is used to register your account, verify your identity, and ensure the security of your account. This is essential for preventing fraud and blocking unauthorized access.
Transaction Processing
Financial information is used to successfully complete deposit and withdrawal requests and to maintain transaction records. Withdrawals are typically processed within 30 minutes to 3 hours.
Customer Support
During 24/7 live chat and email support, your account information is verified to help resolve issues quickly.
Responsible Gaming
Information is analyzed to monitor your gaming behavior, identify signs of excessive betting or addiction, and provide timely assistance.
Service Improvement
Aggregate usage data is used to analyze user experience and improve the platform's functionality, interface, and gaming sections.
Communication and Notifications
Information is used to contact you about important account updates, transaction confirmations, and new offers. You can request to stop receiving marketing messages at any time.
3 Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. When you access the bc22 platform, your browser receives these files. The main purposes of using cookies are:
- Keeping login sessions active and eliminating the need to log in repeatedly
- Remembering your preferences and settings
- Analyzing site usage to improve the experience
- Security verification and fraud prevention
Cookie Controls
You can block or delete cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some important platform functionality and complicate the login process.
4 Information Sharing and Third Parties
bc22 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
Payment Providers
Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with these mobile financial service providers. These organizations manage information according to their own privacy policies.
Service Providers
Trusted third parties may be engaged for technical support, game operations, and customer service. These providers process information only in accordance with bc22's instructions and have no right to use it for their own purposes.
Legal Obligations
Information may be provided in compliance with applicable law upon a valid legal order, court order, or government authority request. This also applies to cooperation in investigations of fraud, money laundering, or other illegal activities.
Business Changes
In the event of a merger, acquisition, or business transfer, user information may be transferred. In such cases, you will be notified in advance and your information will remain protected under this policy.
5 Data Security Measures
bc22 uses industry-standard security technology to protect your information. Our security framework operates on the following levels:
SSL Encryption
All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, which significantly reduces the risk of data theft.
Secure Data Storage
Collected information is stored in encrypted databases. Access to sensitive information is strictly controlled, and only authorized personnel can access the data relevant to their role.
Access Controls
Role-based access control ensures that each staff member can only view information related to their responsibilities.
Regular Security Audits
Our systems undergo regular security testing and assessments so that any potential vulnerabilities can be identified and addressed in advance.
Important Notice
Complete security cannot be guaranteed for information transmitted over the internet. We follow the highest security practices, but you must also stay alert — never share your password with anyone, and if you notice any suspicious activity, inform us immediately.
6 Data Retention Period
Active Accounts
Your information will be retained for as long as your account remains active. This is necessary to provide the service and meet legal obligations.
After Account Closure
Even after an account is closed, certain information — particularly financial transaction records and identity verification documents — must be retained for a defined period under financial regulations and anti-money laundering laws.
Data Deletion
Once legal retention obligations have expired and there is no longer a need to provide the service, your information will be securely deleted or anonymized.
7 Your Rights
You have the following rights over your information on the bc22 platform. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you. Upon request, a copy of the stored information will be provided.
Right to Rectification
If there is any inaccuracy in your information, you can request that it be corrected. It is our responsibility to update it with the correct information.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted, particularly if the accuracy of the information is in dispute.
Right to Withdraw from Marketing
You can request to stop receiving promotional emails or messages at any time. However, important notifications related to transactions and security will continue.
Right to Data Portability
You can request to receive the information you have provided to us in a structured, easily readable format.
8 Protection of Minors
bc22 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any information from minors. Age verification is carried out at the time of registration, and if there is any suspicion that a user is underage, the account is immediately suspended. If we discover that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
9 Changes to Policy
Notice of Updates
bc22 reserves the right to modify or update this privacy policy at any time. In the event of significant changes, a notification will be sent to the registered email address and the date of the update will be noted on this page.
Ongoing Consent
Continued use of the platform after a policy change will be taken as acceptance of the new policy. Where applicable, a confirmation may be requested the first time you log in after an update.
10 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team.
Related Pages
Visit these pages for more information on privacy: